You probably came to this page because we couldn't find any items with active support on your ThemeForest account. There could be two reasons for this and both can be resolved within minutes:
You tried to log in with a different account than you purchased the theme with
In order to get the support for the theme you bought and if this theme is supported, you will have to login with the same Envato account which you used for purchasing the theme.
Please head to ThemeForest first, login there with the right account, then come back to our support and try to login again.
Your support period has expired and you will have to extend the support
If your Support period for the theme has expired, you will have to extend the support on ThemeForest.
According to Envato's (ThemeForest) changes on 1st of September 2015, we can no longer provide support if your support has expired.
You can find more official information from Envato on the following links:
So, in order to get support from our team you'll need a valid Support License / Extension that you can purchase either on the item page or on your downloads page.
Where can I extend the support?
First make sure you are logged in with the Envato account you initially purchased the theme with. Then you will find the option to renew the support in two places.
Sorry for the inconvenience but we have to follow these guidelines to be fair to our customers who've purchased extended support. Thank you very much for your comprehension.